Service

If you are having a problem with your PROTEK, please read our Frequently Asked Questions first.

If you find that your PROTEK is in need of repair, return it to us as described below.

Shipping address for repair work:

Lorien Instruments, Inc.
Attn: Repair Department
101 County Road 492
Muenster, TX  76252

Be sure to carefully pack the unit to prevent damage during shipping. Please include your return shipping and billing addresses, a telephone number, and a contact name so that we can reach you for questions.

Please include a UPS-deliverable shipping address, not a P.O. Box number.

The average cost to replace a major component is $75.00.  The repair department accepts MasterCard, Visa & American Express payments.

Any questions, please call (888) 658-8030.